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Continue ShoppingThis policy outlines the procedures and estimated timelines for the shipment and delivery of products purchased from Dravo.
1. Order Processing
- All orders are processed and prepared for shipment within 1–2 business days of payment confirmation.
- Please note that we do not ship or process orders on weekends or public holidays.
2. Delivery Policy and Rates
- Shipping Charge: Dravo provides free standard shipping on all orders delivered within India.
- Delivery Estimates: We aim to deliver all confirmed orders within 2–7 business days (excluding weekends and holidays) from the date of dispatch.
- Remote Areas: Please allow additional time for deliveries to remote or rural locations.
3. Shipment Confirmation and Tracking
- Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.
- This email will be sent to dravoteam@gmail.com.
- The tracking number will become active and available for tracking within 24 hours of receiving the confirmation email.
4. Delivery Delays and Damages
- Delays: Dravo is not responsible for any delays in delivery caused by courier services or unforeseen circumstances such as adverse weather, civil unrest, natural disasters, or events beyond our control.
- Damages: If you receive your order with visible damage to the packaging or damaged contents, please contact us immediately.
We require clear photographic evidence so we can evaluate the issue and initiate a claim with the carrier.
5. Contact Information
For any questions regarding your shipment or this policy, please contact us:
📧 Email: dravoteam@gmail.com
📞 Phone: +91 77996 98151
🏠 Address: 13-770/21, BTR Nagar, Arilova, Visakhapatnam, 530040, Andhra Pradesh, India
🌐 Website: https://dravo.in/