Privacy Policy

This Privacy Policy outlines how Dravo (“we,” “our,” “us”) collects, uses, and protects your personal information when you use our website, https://dravo.in/. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Your name, email address, phone number, and billing/shipping address, which you provide when creating an account, placing an order, or subscribing to our newsletter.
Payment Information: We do not store your sensitive full payment card details. All payment information is securely processed and managed by our third-party payment gateway, Razorpay.
Technical & Usage Information: This includes your IP address, browser type, device information, and usage data (such as pages visited, time spent on the site, and referral sources), collected through cookies and other tracking technologies.

2. How We Use Your Information

We utilize the collected information for the following primary purposes:

Order Fulfillment: To process your purchases, authorize payments, and deliver products to your specified address.
Customer Support: To respond to your inquiries, service requests, and provide effective support related to your orders or account.
Transactional Communication: To send essential, non-marketing emails, such as order confirmations, shipping updates, and delivery alerts.
Service Improvement: To analyze website traffic and user behavior, helping us enhance website functionality, product offerings, and user experience.
Marketing Communication: We may use your information to send promotional content, product updates, or special offers, but only with your explicit consent.

3. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal data with third parties for their independent marketing purposes.

We may share your information with trusted third-party service providers solely to the extent necessary to operate our business and fulfill your services:

Payment Processors: Such as Razorpay, to securely manage and process your financial transactions.
Logistics & Delivery Partners: To handle the shipment, tracking, and delivery of your orders.
IT & Infrastructure Providers: To maintain and support our website’s technical environment.

We will also disclose personal information if legally required to do so by law, court order, or governmental regulation.

4. Data Security and Retention

We employ robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please acknowledge that no internet transmission or electronic storage method is 100% secure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

You maintain the following rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Correction: The right to ask us to correct any inaccurate or incomplete personal data.
Opt-Out: The right to stop receiving marketing communications from us at any time by following the unsubscribe link in our promotional emails.

If you are a minor (under the age of 18), your parent or legal guardian may exercise these rights on your behalf.

6. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below:

📧 Email: dravoteam@gmail.com
📞 Phone: +91 77996 98151
🏠 Address: 13-770/21, BTR Nagar, Arilova, Visakhapatnam, 530040, Andhra Pradesh, India
🌐 Website: https://dravo.in/

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Your continued use of the website after changes have been posted indicates your acceptance of the revised policy.